Support

How can we help?

Pick a topic below or email us directly at support@fessbox.com. We read every message.

We typically reply within 1–2 business days.

What do you need help with?

Just want to email us?

No forms, no ticket queues. Send us an email and a real person will read it.

support@fessbox.com

Quick answers

How do I cancel my Pro subscription?

Subscriptions are managed by Apple App Store or Google Play. Go to your device's subscription settings to cancel. Your Pro features stay active until the end of the billing period.

Can I get a refund?

Refunds are handled by your App Store. Contact Apple or Google support directly. For web purchases, email us and we'll do our best to help.

How do I delete my account?

Use the in-app account settings to request deletion, or email support@fessbox.com. We'll anonymize your data and remove your public page.

How long does support take to respond?

We aim to reply within 1–2 business days. Safety and account security reports are prioritised.

More questions? See the full FAQ →

Looking for legal documents?

Our policies cover everything from data handling to creator responsibilities.